FAQs
1. Where do you ship?
We currently ship within the United States only.
2. How long does delivery take?
Orders are processed in 1–3 business days.
Delivery usually takes 7–12 business days.
3. How much does shipping cost?
- Orders over $100 → Free Shipping
- Orders under $100 → Flat $9.99 fee
4. How can I track my order?
Once your order ships, we’ll email you a tracking number.
You can track your package anytime using the link provided.
5. What payment methods do you accept?
We accept:
Visa, MasterCard, American Express, Discover, Diners Club
PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay
All payments are secure and encrypted.
6. What is your return policy?
We offer a 30-day return window.
Items must be unused and in original packaging.
ZARODE covers return shipping costs.
7. How will I receive my refund?
Refunds are sent to your original payment method after we receive and inspect the return.
8. What if I receive a damaged or wrong item?
No worries.
Email us at support@zarode.com with photos, and we’ll send a replacement or refund immediately.
9. Are your products true to size?
Some products follow Asian sizing, which may run smaller.
We recommend checking the size chart on each product page before ordering.
10. How can I contact support?
You can reach us anytime at:
📧 support@zarode.com
We respond within 24–48 business hours.